Shipping Policy 
Wine Appeal Products offers worldwide delivery.
Please see our flat rate delivery charges on our order page for delivery within the USA and Australia. We use US Postal Service and Australia Post.
Shipments to North America, Mexico, Puerto Rico and Virgin Islands will be shipped from our US distribution office in California and charged in US Dollars (USD). All other destinations will shipped from our Melbourne, Australia office with product and shipping charges to be charged in Australian dollars (AUD).
Purchasing - Terms and Conditions
Delivery and Returns
Every product we offer is covered by a money back guarantee.
Return Policy
Defective or damaged items must be returned to Wine Appeal Products within (14) fourteen days of the purchase date to be eligible for exchange or refund. When returning a defective item please ensure you include a fault description. For items that cannot be exchanged, a full refund will be offered.
How to return your item
1. Contact Wine Appeal Products via email - admin1@wineappeal.com Ensure you include your name, order date and provide a fault description.
2. A Wine Appeal Products representative will then contact you via email with return instructions.
3. Please post the item to us. As soon as the return has been received, an exchange product will be shipped or refund processed.
Payment
Wine Appeal Products accepts payment online with Visa, Mastercard, American Express or Discovery card via our Paypal merchant gateway. The name McShane Pty. Ltd trading as Wine Appeal Products will appear on your credit card statement.
Payment Offline via Fax or Mail: If you wish to pay using your credit card but would prefer not to transact online, we offer you the option to Fax us your credit card details. For all USA orders, please fax (831) 724 7688, for all other orders worldwide, please fax +61 2 6676 2948.
Payment Offline via Check: Wine Appeal Products accepts business, bank and personal checks. Please note that all checks require a five-day clearing period prior to shipment of goods.
IMPORTANT: Check payments are to be made payable to: Wine Appeal Products.
If you are in the USA, please mail your check payments to:
WINE APPEAL PRODUCTS USA
PO Box 677
Aromas, CA 95004
If you are in Australia or outside North America, please mail your cheque payments to:
WINE APPEAL PRODUCTS AUSTRALIA
1/94 Overall Drive
Pottsville Beach, NSW 2489
Australia
Orders will be shipped upon receipt of payment. For customised products and wholesale orders a 50% deposit is required upon order placement. Balance due prior to order dispatch.
Privacy
We are committed to protecting your privacy. Wine Appeal Products does not sell, trade or rent your personal information to others. We do not send unsolicited mail.
Information we collect: For us to process your order, we need to know your name, address, email address, delivery address and credit card details. We will never collect sensitive or any information about you. Cookie technology is used to track the patterns of behaviour of the visitors to our site. This data allows us to better target our product offerings and enables us to provide you with the best possible online browsing experience.
Security
Any information that you send to us is encoded with Secure Sockets Layer (SSL) encryption technology. This encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours, and from our computer to the banks.
TIP: You can tell if your browser is in secure mode by looking for the padlock icon in the bottom corner of your browser window.
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